Enrollment Specialist
Job Description
Full job description
Posting Summary
Working Title
Enrollment Specialist
Role Title
Education Support Spec II
Role Code
29143-SW
FLSA
Nonexempt
Pay Band
03
Position Number
292W0057
Agency
Central Virginia Community College
Division
Central Virginia Community College (Div)
Work Location
Lynchburg - 680
Hiring Range
$16 - $18 hourly
Emergency/Essential Personnel
No
EEO Category
F-Admin Supp
Full Time or Part Time
Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
29 hours per week, typically Monday through Friday, hours may vary during peak enrollment periods.
Sensitive Position
No
Job Description
Central Virginia Community College is located in Lynchburg, Virginia, in view of the Blue Ridge Mountains. CVCC is a comprehensive two-year institution of higher education with an enrollment of approximately 5,000 students in occupational/technical programs and university-parallel/college transfer programs.
Provide customer service to walk-in students, faculty, staff, and administrative support for the Office of Admissions and Records. Manage main phone line assisting with admission/enrollment questions and directing other calls to appropriate personnel.
Primary Duties:
1. Working hours: TBD. Available between the hours of 8 AM-5 PM M-F; occasional evenings until 7 PM during the start of the semester and during graduation. Occasional Saturdays 1-2 times a semester.
2. Provide front counter customer service in-person, and via email and telephone. Serve as the primary point of contact for the main telephone line assisting students with various questions regarding admission, enrollment, graduation, transcript requests, etc. Return voicemails and emails within 24 hours.
3. Assist with graduation application processing and ceremony preparations.
4. Work with various departments throughout the college assisting staff with enrollment services, roster questions, general information, etc. Update the Attendance Procedures and Syllabus Attachment documents each semester to inform faculty of key academic dates and deadlines for rosters and serve as the point of contact for faculty questions regarding rosters and student attendance.
5. Run queries using PeopleSoft, complete mail and email merges, and process letters using Microsoft Word.
6. Process all class rosters submitted by each division electronically, performing drops and/or withdrawals as indicated; keeping any email communications or paper rosters alphabetized and well organized by class section, and student records accurate.
7. Assist students with:
a. Enrolling and dropping courses
b. Printing class schedules
c. Explaining admission requirements
d. General questions about transcript requests, FERPA, etc.
e. Directing students to the appropriate person and/or department
f. Various processes available using their “My CVCC” account
8. Responsible for scanning/linking incoming forms and processed paperwork to keep student files up-to-date and complete.
Secondary/Shared Duties:
1. Scan, link, shred, and perform file maintenance
2. Assist with duties as assigned by Coordinator of Admissions and Records
3. Assist Admissions and Records staff with purging files yearly
4. Processing applications, transcript requests, curriculum placements, grade changes, name and address changes, FERPA requests, etc., as necessary
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
1. Prompt, courteous and professional customer service to students and staff.
2. Strong computer skills including typing at least 45 wpm with 95% accuracy.
3. Ability to work with minimum supervision in a busy office.
4. Proficient with the use of MS Word, Excel, and Outlook.
5. Ability to multi-task and maintain accurate records.
6. Strong organizational abilities including file maintenance.
7. Excellent written and oral communication skills.
8. Team oriented; ability to work well with others to accomplish common goals.
Additional Considerations
Experience with PeopleSoft
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
Minimal
Posting Detail Information
Posting Number
WGE_2360P
Recruitment Type
General Public - G
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
01/30/2025
Job Close Date
02/14/2025
Open Until Filled
Agency Website
Click Here for Agency Website
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
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