Financial Aid Counselor
Job Description
Full job description
Campus Location Main Campus (Memphis, TN) Position Number 022610 Category Staff (Hourly/Monthly) Department Scholarships Minimum Position Qualifications
Posting Date 02/21/2025 Closing Date 03/09/2025 Open Until Screening Begins No Hiring Range $43,888 per year Full-Time/Part-Time Full-Time: Benefits Eligible Working Conditions
Master’s degree and one year of appropriate experience. An equivalent combination of education, training, and experience may be substituted for the degree requirement.
Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Special Conditions
Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
The department is especially interested in candidates with higher education work experience — financial aid and scholarships experience is preferred.
Work Schedule
Monday – Friday
8:00 a.m. – 4:30 p.m.
Extended hours and weekend work may occasionally be required to handle high volume and/or outreach/recruitment events. Advanced notice will be provided.
8:00 a.m. – 4:30 p.m.
Extended hours and weekend work may occasionally be required to handle high volume and/or outreach/recruitment events. Advanced notice will be provided.
While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Additional Working Conditions
The successful candidate should have the following abilities:
- Work well in a fast-paced work environment,
- Resolve/de-escalate conflicts,
- Be sensitive to persons of all ages and backgrounds; and
- Exercise a highly developed sense of discretion.
All applications must be submitted online at workforum.memphis.edu.
Applicants must complete all applicable sections of the online application to be considered for a position. Please upload a cover letter, resume, and reference list after completing your application, if required by the system. Required work experience is based on full time hours. Part time work experience will be prorated as listed.
Candidates who are called for an interview must notify the Department of Human Resources in writing of any reasonable accommodation needed prior to the date of the interview.
Is this posting for UofM employees only? No Positions Supervised Knowledge, Skills, and Abilities
Applicants must complete all applicable sections of the online application to be considered for a position. Please upload a cover letter, resume, and reference list after completing your application, if required by the system. Required work experience is based on full time hours. Part time work experience will be prorated as listed.
Candidates who are called for an interview must notify the Department of Human Resources in writing of any reasonable accommodation needed prior to the date of the interview.
Excellent written and oral communication skills
Maintains the confidentiality of information
Consistently reliable and dependable
Additional Position Information Benefits of Employment (Applies to full-time, non-police employees only)Maintains the confidentiality of information
Consistently reliable and dependable
Job Duties
Duties & Responsibilities
Provides general informational and advising services regarding student financial aid and scholarships to students, faculty, staff, and the general public. Provides service in person, via phone, email, and technology-based communications with access to Federal and State financial aid website.
Duties & Responsibilities
Assists students with completion of their financial aid file/application, including the Free Application for Federal Student Aid (FAFSA), accepting financial aid awards, completing loan counseling, completing Master Promissory Notes, applying for scholarships, reviewing accounts, submitting outside scholarship resources, and updating personal information.
Duties & Responsibilities
Review student accounts to ensure compliance with cumulative and annual aid limits, prevent over awards, and ensure compliance with federal and state regulations.
Duties & Responsibilities
Analyzes and respond to student requests to ensure problem resolution. This may include working directly with departments and advisors on campus when referral and redirection is needed.
Duties & Responsibilities
Represent the Student Financial Aid and Scholarships Office by participating in outreach events such as New Student Orientation, high school college fairs, and recruitment events. Organize, schedule, and facilitate Financial Literacy workshops to campus organizations and the campus community. Utilize independent thinking to respond to student needs. Some public speaking may be required. Some evening and weekend events are required.
Duties & Responsibilities
Posts awards from various sources (UofM departments, UofM Foundation, external organizations, etc.), serves on various internal committees, and reviews/processes certain reports as needed by the department.
Duties & Responsibilities
Scans and index documents received using OnBase; loads all financial aid and scholarship forms and documents into the Banner system, and routes to appropriate staff member for further action. May request additional documents as needed. Retrieves and sends fax transmittals. Retrieves daily incoming mail and processes outgoing mail.
Duties & Responsibilities
Other duties as assigned, which may include assisting other areas within the Office of Student Financial Aid and Scholarships depending upon the needs of the office.
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