Financial Aid Advisor
Job Description
At the University of La Verne, we embody four core values that set us apart—Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning, and Civic and Community Engagement. If you’re fueled by these principles and are eager to make a meaningful impact, your journey begins here.
With a rich history spanning 132 years, the University of La Verne boasts a global Leo Family of 89,000+ accomplished alumni. As the #1 private university in California for social mobility according to U.S. News and World Report 2024, and recently recognized as the 33rd Best U.S. College by the Wall Street Journal 2024, we take pride in our commitment to excellence in education.
Join us in shaping the future, where your passion meets purpose. Come be part of something extraordinary and apply today!
culturally competent and service-based approach to meet the needs of students and families while
adhering to the policies and procedures mandated by federal, state, and institutional guidelines. The Financial Aid Advisor independently processes many of the elements of the student aid application and serves as the primary point of outreach and customer service for the applicant and family. This role represents the University of La Verne and its mission and values within the community.
- Bachelor’s Degree from an accredited institution
- 5 Years of experience working in a higher education setting, preferably within student financial assistance or student account management
- 5 years of expereince with customer service
- Familiarity with higher education practices, especially in non-profit institutions.
- Familiarity with basic office equipment, and proficiency with email, spreadsheets, calendaring, and web based database tools.
- Ability to present training or recruitment information in a culturally competent and effective manner for both large and small group settings.
- Ability to maintain the strictest of confidentiality as required by FERPA and the Privacy Act of 1974.
- Ability to communicate clearly and professionally both orally and in writing.
- Prior engagement with FSA, NASFAA, CASFAA, or other professional association training and certification opportunities.
- Familiarity with University of La Verne policies and procedures.
- Experience with Ellucian Banner Student Information System
Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent children, a generous contribution to the University’s 403B retirement plan, and a generous time off plan.
Employment is contingent upon successful completion and clearance of a background check and employment verification.
Counsels students and families on the financial aid application process, funds eligibility, satisfactory academic progress requirements, file verification and revie w processes, and the rights and responsibilities of the financial aid recipient. Counseling may take place in person, over videoconference, via phone and email communications.
Reviews student aid files for accuracy, resolving discrepant data and eligibility factors (C -flags) . As a member of the special circumstances review committee, determines legitimacy of student eligibility and exceptions to criteria, enacting approved changes as professional judgments.
Review and make manual adjustments to student financial aid files when necessary. Review reports to verify continued eligibility and resolve discrepancies. Enacting student-specific review by request from the Director or Associate Director, coordinating any changes to other aid benefits and ensuring accuracy of outcomes. Make recommendations to the Associate Director and Director for process and policy improvements.
Participates in university recruitment and regional outreach events, including public presentations during open house, orientation, local college nights and aid workshops. Serves the needs of the community and recruitment efforts both virtually and in person.
Serve as liaison to promote adherence to policy and procedure within the university community amongst staff, faculty, and students. Engage in ongoing professional development and training opportunities to maintain current knowledge of federal, state, and institutional aid policies and programs. Be a culturally competent employee who completes mandatory diversity andinclusivity trainings as provided by the university.
Clerical and other duties as assigned.
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