Assistant Director, Technology Services
Job Description
Posting Number
PG194311EPInternal Recruitment
NoWorking Title
Assistant Director, Technology ServicesAnticipated Hiring Range
$98,557 - $101,000Work Schedule
M-F, 8:00 am - 5:00 pm. This position may be eligible for a hybrid work schedule.Job Location
Raleigh, NCDepartment
Procurement ServicesAbout the Department
Procurement & Business Services is the umbrella organization comprised of three departments: Procurement Services, Materials Support, and WolfCopy. Each department provides central office support services to the campus community.
Procurement Services, by delegated authority from the State of North Carolina, Division of Purchase and Contract, is responsible for the procurement of all goods and services not exceeding $500,000. This Department ensures that the University procurement methods adhere to state and federal law, policy and regulation. Procurement Services centrally monitors University purchasing behavior by processing departmental requisitions and payments in accordance with University and State guidelines.
Materials Support manages the disposition of university surplus property; provides leased storage space to campus departments; manages the ordering, delivery, deployment and retail billing for compressed gas cylinders; manages receiving and re-delivery of large shipments.
The WolfCopy program provides comprehensive systems for multi-functional copiers, multi-functional printers, wide format printers (plotters) and student print quota services in public computing labs. Also includes services for cash stations strategically located across campus.
Procurement Services, by delegated authority from the State of North Carolina, Division of Purchase and Contract, is responsible for the procurement of all goods and services not exceeding $500,000. This Department ensures that the University procurement methods adhere to state and federal law, policy and regulation. Procurement Services centrally monitors University purchasing behavior by processing departmental requisitions and payments in accordance with University and State guidelines.
Materials Support manages the disposition of university surplus property; provides leased storage space to campus departments; manages the ordering, delivery, deployment and retail billing for compressed gas cylinders; manages receiving and re-delivery of large shipments.
The WolfCopy program provides comprehensive systems for multi-functional copiers, multi-functional printers, wide format printers (plotters) and student print quota services in public computing labs. Also includes services for cash stations strategically located across campus.
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being.
What we offer:
- Medical, Dental, and Vision
- Flexible Spending Account
- Retirement Programs
- Disability Plans
- Life Insurance
- Accident Plan
- Paid Time Off and Other Leave Programs
- 12 Holidays Each Year
- Tuition and Academic Assistance
- And so much more!
Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties
Primary Purpose of the Position:
Responsible for technical and analytical work in designing, developing and supporting applications for the centralized business functions supported by the Procurement & Business Services and used by the entire university community. Participate in the development of financial and logistic solutions using programming expertise to address day-to-day challenges that could include maintenance, enhancement, development or replacement of complex interrelated financial applications. Sound technical solutions link technical knowledge with functional business expertise and once developed and implemented, this position is responsible for production support and system enhancements. The leadership responsibilities include strategic goal setting, supervision and professional development of the staff, monitoring and managing to meet the annual budget requirements, and training for the university community and internal staff.
Position Description/General Scope of Duties:
35% – Identify, evaluate and design applications and application modifications to solve business process problems. Utilizes advanced level resources to assist with more complex solution design and development.
35% – Identify, evaluate and design applications and application modifications to solve business process problems. Utilizes advanced level resources to assist with more complex solution design and development.
- Integrate theoretical understanding of technologies and business process flow experience to communicate business needs with technical specification documents.
- Document non-routine procedures and alternate solutions for system issues that arise in all P&BS program areas.
- Maintain a thorough knowledge base of all facets of the department program areas, the standards, best practices, regulations and governing laws.
- Develop business process solutions that integrate applications that span multiple platforms.
- Apply online data collection, batch processing, analytical and reporting techniques to develop business process solutions that improve efficiency and enhance service delivery.
- Design, document and maintain comprehensive software and data processing systems that distribute, collect, verify, analyze and produce reports.
- Use SQL and PeopleSoft query tools to generate web enabled reports.
- Write professional specification and application documentation defining the business process and workflow for the programmers and the technical details for the end user.
- Provide end user support for workflow structure and user interface components.
- Manage the development and deployment of training courses and guides for end users of custom business applications.
- Provide production support by analyzing, designing, and testing solutions to production problems independently and thoroughly. Work with IT support teams to resolve issues as quickly as possible.
- Analyze the impacts of business application updates and upgrades to the end user, including integrated network, PeopleSoft Financial System modules: eProcurement, Purchasing, PCard and Surplus.
- Provide expertise in the analysis, support and implementation of new functionality related to the SQL Server and MS Access based Materials Management business systems.
20% – Assign and supervise the Project Lead on all technical projects for the technical activities that involve IT. Develops project work plans and assignments for the programmers, Technology Support Analysts and Technology Support Technicians.
- Engage campus stakeholders and the P&BS program managers in project work that affect their areas of expertise. Follows the department established approval process for project design, execution and completion.
- Design and develop functional specifications for complex application solutions, enhancements as well as production fixes. Manages the development of system test scenarios/cases.
- Plan and implement improvements in business and technical services, staff development and resource management.
- Facilitate communications and activities between the technical and functional experts regarding system integration points and efficient enhancements.
- Maintain a catalog of production support issues and enhancement requests in order to better evaluate and recommend program area and system enhancements
- Plan and design applications that will utilize a wide range of technologies including networking and communications, equipment middleware, and traditional and mobile/tablet browsers.
- Provide direction to technology support technicians to ensure that program areas meet business requirements and customer service expectations.
- Manage staff and financial resources in an efficient way to meet program area budgets, service levels and project deadlines.
35% – Develop project plans for application development/enhancement with resource estimates, and man hours.
- Provide research and subject matter expertise to enhance strategic planning for the P&BS business process and technology improvements including the integration of systems with outside vendors and other campus service providers.
- Develop team strategies related to emerging technology.
- Consult with all P&BS Assistant Directors and other key stakeholders on a regular basis to review budget constraints, staffing concerns, customer service issues, current and future projects, and production support issues.
- Develop project specifications based on the customer support needs. Involve the OIT resources teams, EAS, TSS, vendor resources and internal staff resources in the project planning stage.
- Manage the project timeline. Provide accountability for meeting project goals. Provides direction to application analysts, developers and other outside resources to ensure that strategic projects goals are met on a timely basis.
- Supervise, lead and provide support to program area staff for the technical and operational aspects of each P&BS program area.
- Develop and execute the strategic plan including budget for the NC State departmental managed print program, WolfCopy.
- Develop and execute the strategic plan including budget for the NC State student copy/print/scan program, WolfPrint.
- Responsible for the deployment of equipment, middleware, and personnel to meet the strategic goals of WolfCopy and WolfPrint.
- Provide supervision and professional development opportunities for a staff of technology support technicians and technology support analysts.
- Provide leadership and system enhancement planning for all P&BS program areas.
- Develop Standard Operating Procedures (SOP’s) and coursework addressing the learning and operational needs of the P&BS technology support team.
- Responsible for the development, production and deployment of regularly scheduled P&BS compliance reports
- Provide leadership and strategic planning for the University’s Payment Card programs, PCard, Travel Card, Fleet Card and ePayables (virtual payables).
- Supervise a team of Program Administrators (PA’s) responsible for the timely execution of regularly scheduled transactional and reporting tasks that support the smooth operation of each Payment Card program.
- Develop Standard Operating Procedures (SOP’s) and coursework addressing the learning and operational needs of the central office PA’s and the college/division lead business officers, cardholders, reconcilers, and statement approvers.
- Responsible for the development, production and deployment of regularly scheduled Card Services compliance reports designed to reduce the risk associated with automated payment transactions.
10% – Monitors and approves staff leave. Develops and evaluates work plans. Delivers work performance appraisals for direct reports.
- Provides oversight, direction, work plan and performance appraisal to direct reports..
- Recommends salary increases, and dismissals.
- Monitor staff performance. Meet with staff members regularly. Coach staff members to improved performance.
- Monitors the work of subordinates. Accepts or rejects work based on established work standards.
- Provides professional development opportunities for staff members and team building experience for the technology support team as a whole.
Other Responsibilities
- Other duties as assigned.
Minimum Education and Experience
- Master’s degree and at least one year of relevant experience; or Bachelor’s degree with at least two years’ of relevant experience; or an equivalent combination of education, training and relevant experience.
For management‐level roles, also include with the above requirements 1‐2 years of supervisory experience.
Other Required Qualifications
- Experience with writing technical specification documents, and project plans.
- Excellent analytical, organizational, verbal and written communication skills.
- Excellent problems solving abilities, specifically related to financial application issues.
- Experience with client consultation, business process documentation and training.
- Strong skills in gathering and documenting business process enhancements, writing functional specifications based on requirements.
- Proven skills in quality assurance, including creation of test scripts and test execution.
- Understanding of relational database concepts and application development.
- Experience with MS access and SQL server database applications.
Preferred Qualifications
- Experience utilizing PeopleSoft Financials, specializing in ‘procure to pay’ functionality.
- Basic knowledge of government procurement and contract administration.
- Understanding of PeopleSoft Data schema.
- Experience in a Higher Education environment.
- Experience with PeopleSoft query tool.
Required License(s) or Certification(s)
N/A
Valid NC Driver's License required
NoCommercial Driver's License required
NoJob Open Date
10/21/2025Anticipated Close Date
Open Until FilledSpecial Instructions to Applicants
Please submit a resume, cover letter, and contact information for five professional references, two of which MUST be former or current direct supervisors or managers.
Position Number
00043655Position Type
EPS/SAAOFull Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Non Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Mandatory - Medical Emergencies, Non Mandatory - Emergency EventDepartment ID
493401 - Procurement ServicesEEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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